Warranties can only be approved by PENN Australia. There are two methods to supply your PENN product and make a claim, whether they be warranty, faults or normal repairs.
Method 1 – Local dealer
To request a warranty, please supply proof of purchase and a description of the problem you are experiencing, along with name, address and contact phone number to your nearest PENN dealer. They will assess the product and forward it onto PENN Australia.
Method 2 – Direct
Contact PENN Customer service direct.
1800 106 389
PENN products will not be considered for warranty repair or replacement without proof of purchase, this guideline is strictly adhered to.
PENN 1 year manufacturers Warranty
Your new PENN product comes with a limited warranty for a period of one year. Pure Fishing (Australia/New Zealand) Pty Ltd will repair or replace defects in material and/or workmanship in Pure Fishing products with no costs to you other than shipping charges incurred to and from our service facility.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty is effective from the date of purchase, to the original purchaser, for all products purchased in Australia and New Zealand.
Pure Fishing will have no other obligation and will not be liable for incidental or consequential damages. This warranty does not cover damage caused by addition to, or alterations of the product, accident, abuse or normal wear as a result of failure to provide the recommended care and maintenance. Damage that is determined to be of this nature will be repaired at the consumer’s expense.
This warranty does not extend to commercial or rental use.
Warranty Service Centers
PENN Fishing Australia
16 Pioneer Ave
Monday thru Friday
8:00 A.M. - 4:00 P.M. EST
Phone: 1800 106 389